If you work in Asda surely you should understand?

WORKING alone, once again, on the cigerette kiosk I stood and served the customers as quickly and effiently as possible but due to the size of my ever-growing queue and with the lack of staff or support, there really was nothing else I could do, but manage.

One customer I served, who shops with us all the time, actually works in Asda. He approached the desk with his male partner and walking stick, despite being late 20's, and asked for his usual cigerette's. As I scanned the product and pressed the subtotal button the phone began ringing regarding an enquiry I had made for another customer who was waiting. I said to the customer: "That's £6.26 then please" as I answered the phone.

While the other customer I was attending to had been waiting at the customer service desk, this customer stood glaring at the card reader. While I answered the phone and began talking to a member of security I said "If you'd just like to enter your card please" to which he continued to glare at the card reader, while the person on the phone was talking, I questioned if he had asked for something else, what was wrong?

Finishing the call quickly I put the phone down and while confused I said: "So that's £6.26 then please." The customer replied "Sorry, I just think its rude to be on the phone while doing your job."

I looked at his boyfriend, who didn't look at all embarrased by the comment made, and replied "As you can see I'm on my own with two jobs to do and I'm afraid there's not a lot else I can do." As he inserted his card he clearly didn't expect my honest and abubt response so he said: "Oh, I know its not your fault, don't worry."

I thought to myself, well, funnily enough you said it at me and it was directed to something I had done so it was actually quite rude of him to pull me up infront of a queue of customers especially when he works in an environment exactly the same as I do.
I understand is point of view, but as a member of staff working in the same industry, I would have thought he would have taken the correct steps and asked to speak with a member of management.

Thankfully to him I was left with an even longer queue and a bad mood I had to put up with.